Return Policy - In Store
Return Window
Eligible items may be returned within 30 days of purchase with original receipt for a full refund back to the original method of payment or exchange
Exceptions
The following items are final sale and cannot be returned: Consignment, gift cards and clearance items.
Item Condition
Items must be returned unworn, unused and undamaged.
Refund Method
Refunds will be issued to your original method of payment. Please allow 7 to 10 business days for the funds to appear in your account after we receive your item.
Returns Without Receipt
If you do not have your receipt, we will attempt to look up your transaction in our system. If verified, store credit may be issued.
Return Policy - Online
Return Window
Eligible items may be returned within 30 days of purchase with original receipt for a full refund back to the original method of payment or exchange
Exceptions
The following items are final sale and cannot be returned: Consignment, gift cards and clearance items.
Item Condition
Items must be returned unworn, unused and undamaged.
Refund Method
Refunds will be issued to your original method of payment. Please allow 7 to 10 business days for the funds to appear in your account after we receive your item.
Returns Without Receipt
If you do not have your receipt, we will attempt to look up your transaction in our system. If verified, store credit may be issued.
How to Start a ReturnFor items damaged during shipping, please email us at
rootedlegacycollective@gmail.com with pictures of the damaged items, outer box damage, and inner packaging. Please do not ship these items back.
For items missing or incorrectly processed (size, color, wrong item), please visit our
Return Center to initiate a return. A prepaid shipping label or QR code will be provided. The original shipping charge will be refunded as well.
For items being returned for other reasons such as no longer needed, ordered incorrectly, etc., a prepaid shipping label will be provided, however, the original shipping charge will not be refunded, and the return shipping will be deducted from the refund amount.
Please note that the return carrier may differ from your original delivery carrier.
Privacy Policy
This privacy policy sets out how Rooted Home uses and protects any information that you give Rooted Home when you use this website. Rooted Home is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rooted Home may change this policy from time to time by updating this page.
What we collect
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Rooted Home does not collect and store credit card information. All payment details are handled by the secure third party processor.
What we do with collected information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping including customer loyalty programs
- We may use the information to improve our products and services
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- We may contact you by email or text messaging
- We will never sell your information
Terms and Conditions of using this Website
Your use of the website is at your own risk. Use of this website constitutes a consent to our privacy policy.
Shipping and Handling
All orders are prepared for shipment after completed checkout. Please allow for up to 48 hours to prepare shipments. You will b
Orders are shipped using the selected method you as the customer chooses during checkout. Once location is entered, shipping fee is calculated.
For local orders we offer an in-store pick up option!
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We will provide a tracking number for all shipments.